SHIPPING & RETURNS
Shipping Australia and Worldwide
Within Australia: Please allow 2-7 business days (some rural areas may exceed this timeframe)
- Orders over $100 - Complementary Standard Shipping
- Orders over $150 - Complementary Express Shipping
- Orders under $100 - Standard Shipping $8.95
- Orders under $100 - Express Shipping $14.95
New Zealand: Please allow 3-10 business days
- Orders over $150 – Complementary Shipping
- Orders under $150 – $15.00
International Destinations: Please allow 3-15 business days depending on your location
- Orders over AUD $250 – Complementary Shipping
- Orders under AUD $250 – $30
Within Australia: Courier delivery, please allow 3-10 business days
New Zealand: Please allow 3-10 business days
International Destinations: allow 4-20 business days depending on your location
We do not process orders on Saturdays or Sundays or on Queensland and Australia-wide Public Holidays.
Please be aware that Reverie the Label is not responsible for goods that are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered. This applies to both Australian and International orders.
Please ensure that you enter your correct delivery address, if you have made an error in your delivery address please contact us via email immediately. If your order has already been shipped, Reverie the Label accepts no responsibility for incorrect details entered and will not replace orders that have been sent to addresses that have been incorrectly provided by the customer.
Orders to countries outside Australia may be subject to import duties and/or taxes, which are applied when your package reaches your country. Your order is shipped on a Delivery Duty Unpaid basis. Payments of these taxes/duties are necessary to release your order from customs. Please note we do not provide a refund on any goods returned to Reverie The Label due to unpaid duties and taxes on the destination country, however we will provide a store credit.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping from Reverie the Label.
Reverie the Label will cover the cost return shipping, should you need to return your order within Australia for full price items.
If you are local to Brisbane, we offer pick-up as an option from our HQ. Please select the local pick-up option at checkout, and once your items are ready, you will receive email confirmation with our address.
Please read our policy carefully before making a purchase.
Returns are accepted on goods within 30 days from the date you received the item. Items received or requests to return items outside of this period will not be accepted. We recommend that you try on all items as soon as they are received to ensure you are able to return items within this timeframe.
To be eligible for a return, please ensure:
The product was received in the last 30 days (applies to both domestic and international orders)
- The product is in original packaging
- The product isn’t used or damaged
- You have the receipt or proof of purchase
- All merchandise must be unwashed and unworn.
- All original tags must still be attached to the merchandise.
Products that do not meet these criteria will not be considered for return.
Follow these easy steps.
Step 1: Please use our returns portal and submit your returns request.
Step 2: Send your return items back to us using the free returns label (for Australian based customers only, excludes sale items) from our portal and drop to our nearest Australia Post facility. Your goods must be returned in their original condition as outlined above and sent to:
Reverie The Label Returns
PO Box 47
Virginia QLD 4014
*Please include a note with your order number and full contact details.
Step 3: Once received, our returns team will process this, and you will be notified of the outcome.
We happily exchange sizes or styles if you don't find your perfect fit. Reverie the Label will cover the cost of this return within Australia*.
Should you wish to exchange your item for a different style, there may be a price difference. Not to worry, once we have received your return item back, we will send out an invoice or process a refund for the difference.
Don’t want to exchange? Not a problem! Opt for a store credit instead and spend it on any item available online.
Full price items (excluding Gift Cards) may be returned for a refund within 30 days. Items must be in original condition as per the returns policy. Refund excludes original shipping costs.
Refunds are processed via your original payment method. Your refund will normally appear on your bank statement within 10 business days.
Gift Cards are not eligible for a refund.
Refund Using Refunded
Refundid provides shoppers instant refunds for their returns. No need to wait for your order to be shipped back and checked before you’re issued a refund. Our normal refund conditions apply as above.
With Refundid your refund appears in your account in under 30 seconds.
To use refunded, please go to www.refundid.com follow the 3 Step process and receive your full refund in real time.
Sale items may be returned for store credit only, no exchanges. Return shipping is the responsibility of the customer.
These items are not eligible for any return, credit or exchange. This will be stated on the sale category page.
All items are quality controlled and checked before being sent to customers. Any product that arrives in a faulty condition can be returned for either a refund or a store credit at your choice.
Once Reverie the Label receives the item, it will undergo a routine quality review and we will contact you to advise on the appropriate procedure. You
will receive a complimentary pre-paid return shipping label for returns, if you find your order is not quite right, within Australia excluding sale items.
Free Gift with Purchase Returns
If a return for refund is processed against your order, resulting in the order value falling under the minimum purchase amount to qualify for the gift, you will be required to return the free gift alongside your return items for us to process your refund.
If the sizing on your free gift is not quite right, please contact our customer care team and they can assist in processing an exchange for this. Please note, return shipping for this is the responsibility of the customer.